Information Technology Support allows students to explore how computers work. Students learn the functionality of hardware and software components as well as suggested best practices in maintenance and safety issues. Through hands on activities and labs, students learn how to assemble and configure a computer, install operating systems and software, and troubleshoot hardware and software problems. Students should earn an industry-based certification at the end of the course.
Domain – Hardware Core Standard 1: Students synthesize hardware and peripheral concepts critical to the design of a working computer system.
Domain – Troubleshooting, Repair, and Maintenance Core Standard 2: Students validate practical skills for managing computer devices.
Domain – Operating Systems and Utilities Core Standard 3: Students integrate software skills and troubleshooting utilities to manage reliable computer systems.
Domain – Networking Core Standard 4: Students evaluate networking concepts to build and maintain an operational network.
Domain – Security Core Standard 5: Students can identify security threats for computing devices.
Domain – Employability and Operational Procedure Core Standard 6: Students apply customer service concepts to be effective computer technicians.